Return, Exchange and Warranty
Exchange or Refund
Techbuyz Technology Ltd guarantees our client satisfaction. If you are not satisfied with your purchase, we will take back sold items within 48 Hrs from date of delivery for either exchange or refund subject to the following terms and conditions:
- Products must be accompanied with the original sales invoice for Exchange and Refund.
- In case of Toners ,Cartridges, PC Software, Video Games and all accessories, return/exchange is not possible unless agreed before purchase.
- Refund for items purchased by credit card or bank transfers will be transferred ONLY to credit card account or original bank account.
- Any product purchased within 48 Hrs and Returned as Dead on arrival/not functioning as per operational manual/falling short of declared product specifications, will be exchanged after it has been tested by our personnels or manufacturer’s authorised service centre technician, as applicable. The process can take upto four business days. Exchange will be done only after the investigation/technical report.
- Exchange or Refund on Major/Medium Home Appliances, Large panels and Audio/Video products will be exchanged or refunded based on manufacturer’s authorised service centre’s investigation report and approval from the Manufacture Service Center
- If the packaging has no damaged package,minor soiling or is opened and product not defective, unused, no visible scratches or marks observed, a re-stocking fee of 15 percent will be deducted while making exchange/refund.
- If the packaging is incomplete or product damaged exchange or refund will not be applicable product remains sole property of the buyer.
- Product must be returned with all the original packaging materials, accessories, manuals, registration card, Free of Cost/Bundled Items and Promotional Vouchers.
- If the product returned, has any data or information stored in the memory or storage device, Techbuyz will not be responsible for the transfer/security of such data/ information to exchanged unit or for the loss of any data or information still residing on the returned product.
- Service, delivery and installation charges are non-refundable once performed.
- Special order items or piece of larger product sold as single units,cut cable/wire are not returnable/refundable.
- Store will act as per the above policies and Store decision will be treated as a final decision.
WARRANTY
The warranty tendered hereunder, on the electronic product(s) sold under this invoice will be provided exclusively by their respective Authorized Agents/Distributors and are limited to one year from the date of this invoice, except otherwise mentioned as per the warranty conditions as carried along with the products(s) or mentioned on Techbuyz Technology Invoice.
- Primary responsibility for warranty service rests with the brand owner/supplier and Techbuyz is a facilitator strictl
- Softwares / Stationery are not covered under warranty.
- Physical Damage to items are not covered under warranty.
- Warranty on applicable products becomes invalid if the product(s) has been opened or tampered by an unauthorized person/other service center.
- invoice and Receipts must be produced to claim warranty.
- Warranty is applicable within the limits of Kenya, unless otherwise stated.